Patient coordination questions, answered.

The check-in covers pain, the wound site, temperature and medication. The exact questions and schedule depend on the configured pathway agreed for the patient.

Before any clinical question, Mira asks the patient to confirm their date of birth. If it does not match the record, Mira ends the call politely and the clinic is asked to contact the patient directly.

Your clinic is the data controller and Midvisit acts as its data processor under a signed data processing agreement. Patient data is hosted on Google Cloud, encrypted in transit and at rest, and access is limited by staff role and facility. Call recordings, transcripts and summaries are visible only to the authorised care team. We provide our data protection documentation before any patient is enrolled.

Alerts are raised after the call and routed to assigned clinicians for review. The reviewing clinician can call the patient from the alert and record a note. The care team decides the next action.

Setup time depends on the pathway, configuration and the clinic’s review arrangements. Scope and implementation commitments are agreed separately; no standard setup time is promised.

English is offered for the UK launch. Other languages can be discussed for your deployment.

No. Mira captures patient-reported information for review. Clinical decisions remain with the care team.